Why Was My Account Banned?
Accounts can be banned for various reasons, including:
- Violation of our Terms of Service
- Suspicious activity or security concerns
- Multiple reported violations
- Payment disputes or chargebacks
What Happens When You're Banned?
When your account is banned, you will:
- Lose access to your account
- Receive an email notification explaining the ban
- Have limited access to support services
How to Appeal a Ban
If you believe your account was banned in error, you can appeal the decision by following these steps:
- Log into the appeal portal using your email address
- Provide any relevant information about your case
- Submit any supporting documentation
- Wait for our support team to review your appeal (typically 1-3 business days)
Prevention Tips
To avoid future account bans, we recommend:
- Carefully reading and following our Terms of Service
- Maintaining strong account security
- Using legitimate payment methods
- Being respectful to other users
Need Additional Help?
If you need further assistance, you can contact our support team through the appeal portal or email us at support@pluxia.ai