Frequently Asked Questions


01

Why did my payment fail?

Payment failures can occur due to insufficient funds, expired cards, or bank restrictions. Please check your payment method and try again.

02

How do I cancel my subscription?

You can cancel your subscription from your account settings under the billing section, or contact our support team for assistance.

03

Can I get a refund for my subscription?

Refunds are available within 30 days of purchase for annual subscriptions. Monthly subscriptions are generally non-refundable but we review each case individually.

04

How do I update my payment method?

Go to your account settings, navigate to the billing section, and update your payment information there.

05

When will I be charged for my subscription?

You'll be charged on the same date each month/year as your initial subscription date. You'll receive an email notification before each charge.

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