Frequently Asked Questions


01

My account is locked. How do I unlock it?

Account locks usually occur after multiple failed login attempts. Wait 30 minutes and try again, or use the password reset option.

02

How do I reset my password?

Click the "Forgot Password" link on the login page and follow the instructions sent to your email address.

03

Can I change my email address?

Yes, you can change your email address in your account settings. You'll need to verify the new email address before the change takes effect.

04

How do I delete my account?

Account deletion is permanent and cannot be undone. Please contact our support team to initiate the account deletion process.

05

I think someone else accessed my account. What should I do?

Immediately change your password, review your account activity, and contact our support team. We recommend enabling two-factor authentication for added security.

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